Returns

If an item does not meet your expectations, Warmblood Tack Store will gladly accept returns of any stock item within 30 days of the Receipt Date.    Refunds for returns received more than 30 days after the Receipt Date will be issued as a store credit.  Clearance items are returnable for in-store credit only.   Custom order items are not returnable.   Sorry, we cannot refund shipping/handling costs.  All merchandise must be unworn and in original condition with tags attached and in original packaging.  Individually boxed items must be returned in their manufacturer's box in original condition.  They must be mailed within another box or wrapped.  A 20% restocking fee per item will be charged on any merchandise not returned in original condition, as well as on boxed items not boxed or wrapped.

Custom Order Returns

Sorry, custom order items are not returnable.

QuitKick Returns

If you purchased a QuitKick anti-stall kicking unit, you have 10 days from purchase to return the unused item for a full refund.  We cannot accept returns of the QuitKick if it has been used, damaged through unauthorized or negligent use, or without proof of purchase.  Mechanical faults are subject to a 1 year warranty.    

How to Return an Item

Items that are returnable should be returned as follows:

1.  Complete the Return Form (PDF).  If there was not a return form in your package, please print one from here.

2.  Securely package any/all returnable merchandise with original invoice(s), box or bag, and send to:

         Warmblood Tack Store
         c/o WTS Returns
         1378  21 Mile Road
          Cedar Springs, MI  49319

3.  Once we receive your package and check the contents, we will credit your credit card, send you a check for the amount of the merchandise or supply you with a store credit.  The original shipping and handling charges are not refundable.  For questions, you may email us at:  service@warmbloodtackstore.com

 

How to Exchange an Item

Items may be exchanged for different sizes/colors as follows:

1.  Complete the Return Form (PDF) and indicate your exchange request.

2.  Securely package any/all returnable & exchangeable items with original invoice(s), box or bag, and WTS Return Form and send to:

         Warmblood Tack Store
         c/o WTS Exchanges
         1378  21 Mile Road
         Cedar Springs, MI  49319

3.  Once we receive your package and check the contents, your exchange will be sent out to youas long as the item is still in stock.  If the item is no longer available, we will either issue a storecredit or refund your money.  The original shipping and handling charges are not refundable.  For questions, you may email us at service@warmbloodtackstore.com


Have we made a mistake?

Everyone makes mistakes now and then.  If you have received an incorrect order, or your merchandise is damaged or defective, please contact us immediately and we will rectify the situation. 

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